ARE MY TICKETS VALID FOR THE NEW DATE?

YES! THERE IS NO FURTHER ACTION REQUIRED FROM YOU

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HOW DO I RE-SELL MY TICKET?

WE RECOMMEND USING TIXEL. NAME CHANGES ARE NOT REQUIRED ONCE A TICKET IS SOLD.

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DOES MY NAME NEED TO MATCH THE NAME ON MY TICKET?

NO, YOU CAN PURCHASE A TICKET WITH SOMEONE ELSES NAME ON IT, AND ENTER THE FESTIVAL WITHOUT ANY ISSUES.

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WHAT TYPES OF ID WILL BE ACCEPTED AT HIDDEN VALLEY?

WE ACCEPT PASSPORTS, HANZ18+ CARDS, AND NEW ZEALAND DRIVERS LICENCES.

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IS THERE PARKING AVAILABLE AT HIDDEN VALLEY?

YES, PARKING WILL BE AVAILABLE VIA OMAHA FLATS ROAD.

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ARE THERE BUS OR TRANSFERS AVAILABLE TO AND FROM HIDDEN VALLEY?

YES, LIMITED BUS TICKETS ARE AVAILABLE FROM A SELECTION OF POPULAR DESTINATIONS VIA EVENTBRITE.

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WHEN ARE SET TIMES AND A SITE MAP AVAILABLE?

WE'LL BE POSTING SET TIMES AND A SITE MAP ON OUR SOCIAL MEDIA CHANNELS IN THE DAYS LEADING UP TO THE EVENT.

STAY TUNED!

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HOW CAN I APPLY FOR A REFUND?

FOR PRIVACY REASONS - YOU CAN ONLY APPLY FOR A REFUND VIA EVENTBRITE.

REFUNDS ARE TYPICALLY ACCEPTED OR DECLINED WITHIN 5 BUSINESS DAYS.

POSTPONEMENT REFUND WINDOW CLOSES 11.59PM FRIDAY 17TH DECEMBER 2021

AFTER THIS DATE, WE RECOMMEND RESELLING YOUR TICKET VIA TIXEL