CONTACT HIDDEN VALLEY

PLEASE CHECK OUT THESE FREQUENTLY ASKED QUESTIONS BELOW, BEFORE GETTING IN TOUCH

ARE MY TICKETS VALID FOR THE NEW DATE?

YES! THERE IS NO FURTHER ACTION REQUIRED FROM YOU

DO I NEED TO BE VACCINATED TO ATTEND HIDDEN VALLEY?

YES, YOU WILL NEED TO BE FULLY VACCINATED AND PRESENT A VALID NZ GOVERNMENT VACCINE PASSPORT (CHECKED AGAINST YOUR ID) TO ENTER HIDDEN VALLEY FESTIVAL. YOU WILL ALSO NEED TO SCAN IN WITH THE NZ COVID TRACER APP.

HOW DO I RE-SELL MY TICKET?

WE RECOMMEND USING TIXEL. NAME CHANGES ARE NOT REQUIRED ONCE A TICKET IS SOLD.

DOES MY NAME NEED TO MATCH THE NAME ON MY TICKET?

NO, YOU CAN PURCHASE A TICKET WITH SOMEONE ELSES NAME ON IT, AND ENTER THE FESTIVAL WITHOUT ANY ISSUES.

WHAT TYPES OF ID WILL BE ACCEPTED AT HIDDEN VALLEY?

WE ACCEPT PASSPORTS, HANZ18+ CARDS, AND NEW ZEALAND DRIVERS LICENCES.

IS THERE PARKING AVAILABLE AT HIDDEN VALLEY?

YES, PARKING WILL BE AVAILABLE VIA OMAHA FLATS ROAD.

ARE THERE BUS OR TRANSFERS AVAILABLE TO AND FROM HIDDEN VALLEY?

YES, LIMITED BUS TICKETS ARE AVAILABLE FROM A SELECTION OF POPULAR DESTINATIONS VIA EVENTBRITE.

WHEN ARE SET TIMES AND A SITE MAP AVAILABLE?

WE'LL BE POSTING SET TIMES AND A SITE MAP ON OUR SOCIAL MEDIA CHANNELS IN THE DAYS LEADING UP TO THE EVENT.
STAY TUNED!

HOW CAN I APPLY FOR A REFUND?

FOR PRIVACY REASONS - YOU CAN ONLY APPLY FOR A REFUND VIA EVENTBRITE.

REFUNDS ARE TYPICALLY ACCEPTED OR DECLINED WITHIN 5 BUSINESS DAYS.

POSTPONEMENT REFUND WINDOW CLOSES 11.59PM FRIDAY 17TH DECEMBER 2021

AFTER THIS DATE, WE RECOMMEND RESELLING YOUR TICKET VIA TIXEL

CONTACT US

THANK YOU - YOUR SUBMISSION HAS BEEN RECEIVED!
OOPS! SOMETHING HAS GONE WRONG WITH YOUR SUBMISSION!