Terms & COnditions

Hidden Valley Festival have a strict ‘No Refunds’ policy, if you deem that you have a legitimate reason to ask for a refund, this will be reviewed. It is however unlikely that this will result in any kind of funds being transferred back to the ticket purchaser. Hidden Valley Festival is an all weather event, and will not be cancelled in the event of adverse weather. Efforts will be made to adjust for adverse weather where possible.

Hidden Valley Festival reserve the right to not provide refunds in the event of postponement. In the event that the dates of the event are postponed, reasonable efforts will be made to advise ticket holders of the change in dates and how tickets can be redeemed on the amended dates.

In the event of cancellation, ticket refunds will be made from the point of purchase.

Tickets purchased privately or not from Hidden Valley Festival official ticketing platform are not eligible for refunds. Tickets purchased for Hidden Valley Festival are for the event, not for specific artists, acts or venue. We reserve the right to withdraw, replace or substitute acts or change venues, and make changes to the program and or timetabling where required. No refunds will be provided if an act is changed, cancelled or length or content of the performance changed or truncated.

Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent of Hidden Valley Festival.

Tickets will only be permitted to be sold and transferred through authorised vendors at a time to be decided by Hidden Valley Festival. All e-tickets will be personalised tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser without the name transfer of the ticket, with no refund provided.If the amount paid for a ticket is incorrect regardless of whether it was an error in price or otherwise communicated, Hidden Valley Festival reserves the right to cancel that ticket and refund the amount paid. This will apply regardless of whether it was a human error or system malfunction, convenience to assist customers who are unable to attend, and its availability does not guarantee the sale of every listed ticket.

The bus service provided to Hidden Valley Festival, with the service and frequency of said service subject to the availability of buses, drivers and the application of all related transportation laws. Hidden Valley Festival take no responsibility for traffic, traffic incidents, road closures, attendees failing to make the events by missing buses, or being ejected from buses or denied their use due to damage, intoxication or other unruly behaviour. In this event Hidden Valley Festival will not provide a refund, and will refer the person to the appropriate authorities if required.In the event that liquor licensing or health laws are changed, the changes relevant will be notified to festival attendees.

Refunds will not be provided in this instance. If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process.

Hidden Valley Festival will not be responsible for losses, if you assume that an order was not placed because you failed to receive confirmation. Hidden Valley Festival will not be held liable if customers purchase additional or unwanted tickets or upgrades and it is the responsibility of customers to be sure they have selected the appropriate tickets and upgrades. Upgrades can not be sold separately.

By purchasing tickets for others through your ticket agent account, it is the responsibility of the account holder to ensure that the correct information is completed on all tickets. Hidden Valley Festival and will not be responsible for any costs incurred if customers do not enter the correct details during the process, for any reason.

By purchasing ticket/s you declare that they will not be passed onto any person/s under the age of 18 years.

Hidden Valley Festival reserves the right to change ticketing on-sale and off-sale timings and conditions as required each year.